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| Q. |
How do
I make my room reservation ? |
| A. |
To make
reservations, please use our Secured Online Reservation
Form available on this website. Please ensure that you furnished
all the required information as specified on the Reservation
Form. |
| Q. |
When I
submit my reservation form, where does my request go? |
| A. |
It will
go to our Reservation Department. |
| Q. |
How
long will it take the Hotel to respond to my reservation request? |
| A. |
Within 24
hours and not later than 36 hours. If you do not receive
your respond with 36 hours, please e-mail back to us at
maxcarry@tm.net.my |
| Q. |
I don't
have 24 hours to wait for confirmation. What can I do? |
| A. |
|
| Q. |
What
happen if after 36 hours we do not receive any respond from
you? |
| A. |
As you are
aware this booking is via online and there are many possible
factor that your reservation does not reached us may be
due to server’s error or due to some other technical problem.
Please e-mail back to us at maxcarry@tm.net.my
to enquire about your reservation. |
| Q. |
How do
I know my reservation is confirmed? |
| A. |
When you
received our acknowledgement via the e-mail or fax within
24 hours and not later than 36 hours. Reservations are deemed
secured if guaranteed with credit card or a prepaid Cash
Deposit into the hotel's Bank Account. |
| Q. |
After filling
up and submission of my Reservation Form how do I know if
my reservation is confirmed? |
| A. |
Within 24
hours and not later than 36 hours, you will be contacted by
e- mail informing you on the status of your reservation. |
| Q. |
How do
you respond back to us on our confirmation ? |
| A. |
We shall
be responding back to you via e-mail. We do not call or we
do not fax to you unless requested to do so. Please ensure
that you furnish to us an accurate e-mail address/es. |
| Q. |
We seem
to unable to locate your telephone number on this website
? |
| A. |
This website
and the rates displayed on this website are specially formulated
for Internet Booking Only. Guest that calls in at the hotel
shall not be entitled to our Internet Promotional Rates.
This is the reason why we do not furnish Telephone contact. |
| Q. |
What happens
if I encounter problem with my reservation upon checking-in? |
| A. |
It is advisable
for you to quote your confirmation number if you were given
one but if you were not, it would be advisable for you to
print out the confirmation letter and bring along. |
| Q. |
What do
I need upon checking-in ? |
| A. |
If you are
given a confirmation number please quote it during checking-
in and if you do not it would be advisable for you to print
out the confirmation letter and bring along. |
| Q. |
How far
ahead should I make the reservations? |
| A. |
At least
72 hours before arrival date. |
| Q. |
Is it advantages
for us to book early ? |
A. |
Yes it would
as most of the time we are always fully booked. In order
not to get disappointed please make your booking as early
as possible. |
| Q. |
During
the reservation I gave my credit card details but upon checking
in I decide to pay cash. Is this possible ? |
| A. |
Yes this
is possible. We do not collect payment online. We do not
deduct from your credit until you arrive at the hotel/resort,
the credit card details is merely to guarantee your reservation
only. You may pay cash upon check in instead. |
| Q. |
What are
the means for us to guarantee our booking ? |
| A. |
To guarantee
your booking we would request for your credit card details.
For those without credit card details we would instruct
then to make a cash deposit into the house’s bank account.
Please indicate in the Reservation Form that you wish to
pay by Cash. |
| Q. |
Which would
you prefer us to use to guarantee our reservation, by Credit
Card or Cash Deposit ? |
| A. |
Depending
where you are from, if you are from Overseas we would prefer
Credit Card due to the troublesome procedures of having
to go to the nearest compatible banks to make the cash deposit.
To make your reservation and confirmation process easier
and faster we would prefer Credit Card. |
| Q. |
If we do
not have a Credit Card can we make our reservations via your
Online Reservation Form and what are the procedures ? |
| A. |
Yes you
can make your reservations via our Online Reservation Form.
The procedures would be as follows. You are to fill up our
Online Reservation Form and please indicate to us that you
are paying by Cash. We shall give you further instruction
on how to make your Cash Deposit into our hotel/resort Bank
Account during the confirmation stages. |
| Q. |
Do you
collect payment during the Reservation stages ? |
| A. |
No we do
not collect payment during the reservations stages. During
reservation stage we need your credit card details for the
main reason to guarantee your reservation. |
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| Cancellation
Policy |
| |
| Q. |
How do
I change or cancel my reservations ? |
| A. |
Through
the telephone, facsimile or e-mail. Please specify your
Confirmation Number, Name, Hotel/Resort, Check In Date and
Check Out Date. We would prefer by e-mail as it is faster
to do so. |
| Q. |
What is
you hotel/resort's Cancellation Policy and what are the penalty
if we defaulted ? |
| A. |
Our Cancellation
Policy and Penalty Charges if any, are contained within
this website either on the Accommodation or Room & Rates
or Promotional Packages Page. Please look for these information
within this site. |
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| Payments
|
| |
| Q. |
What
credit card types are accepted for guarantee/deposit or payment
at your hotel/resort ? |
| A. |
Any major
credit card is acceptable here. |
| Q. |
Do
your hotel/resort accept Visa Electron Card ? |
| A. |
No we do
not accept Visa Electron Card. |
| Q. |
When
do I have to include my credit card number? |
| A. |
When you
fill up our Secured Online Reservation Form to guarantee your
reservations. |
| Q. |
Is
it safe to use my credit card? |
| A. |
Yes, Our
Secured Online Reservation Forms are encrypted. |
| Q. |
Why do
you need my credit card number and expiry date? |
| A. |
To guarantee
the reservation during peak period or late arrival. |
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| Rooms
& Rates |
| |
| Q. |
Based
on the rates offered on your website, is it possible for us
to ask for special discount ? |
| A. |
Rates portray
on this website are our Internet Promotional Rates. It is
the discounted rates meant for Internet booking only. Only
bookings made via this website are entitled to these Internet
Rates. |
| Q. |
What
about special discounts? |
| A. |
No discount
will be given based on these Internet Promotional Rates. Please
look for our Promotional Packages if any. It would be cheaper. |
| Q. |
We
are Airlines Staffs, are we entitled to Airlines Rates? |
| A. |
We do not
have rates for Airlines staffs, please make booking through
your respective airlines for rates accorded to the respective
airlines if any. Our rates are Promotional Internet rates. |
| Q. |
We
are Malaysian Government Staff, are we entitled to special
rates ? |
| A. |
No. Our
rates are special Internet Promotional rates. Please check
with the respective department if there are any special
rates accorded to Malaysian Government staffs. |
| Q. |
We
are Government Employees of a Foreign Government, are we
entitled for a special rates ? |
| A. |
No. We do
not have any special rates for Government Employees from a
foreign government. |
| Q. |
What
are the check-in & checkout times for a room? |
| A. |
Check-in
time is 2.00 p.m and check out time is at 12.00 p.m. |
| Q. |
What
is the earliest time I can check-in into the hotel room ?
We will be arriving at the hotel/resort early in the morning? |
| A. |
Our normal
Check-In time is 2.00pm. Our earliest Check-In time is 12.00
noon. Early check-in are subject to availability of rooms. |
| Q. |
Do
you have Baby Cot ? |
| A. |
Yes we have
baby cot and we provide baby cot free of charge. Please enquire
at the reception upon check-in. |
| Q. |
We
will be arriving at 5.00 am in the morning, if we check-in
at this time, do you consider this as 1 night? |
| A. |
Yes. Our
new day starts at 6.00 am. |
| Q. |
Our
flight home is at 12.00 am, we would like to check out late
at 8.00pm, What is your rate for late check out? |
| A. |
The normal
room rates available on the website applies. |
| Q. |
We
will be arriving at the Hotel at roughly around 3.00am,
so can we check in at that time? |
| A. |
Yes, but
you shall be charged in accordance to the rates shown on
this website. Please indicate in your reservation form your
arrival time. |
| Q. |
We
are aware that your check out time is 12.00 noon but due
to our late flight, we wish to stay on until 3.00pm. Is
this chargeable ? |
| A. |
Late check
out until 3.00 pm are usually not chargeable but is always
subject to availability of rooms. Please indicate in your
reservation form as we may be able to accommodate your request
free-of-charge if room are available. |
| Q. |
We
are aware that your check in time is at 2.00 pm, but we
would like to check in at 10.00 am, is this chargeable ? |
A. |
Early Check
in are usually not chargeable but is always subject to availability
of rooms. Please indicate in your reservation form as we
may be able to accommodate your request free-of-charge if
room are available. |
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| Location |
| |
| Q. |
What
are the directions to the Hotels? |
| A. |
Our location
map is available on our location webpage
within this site. |
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| Transportation
|
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| Q. |
Is
there a hotel shuttle service to/from the airport? |
| A. |
Yes we do
have our Airport Transfer Vehicle but it is chargeable.
Please indicate in the reservation form that you require
the Airport transfers. We shall give you the quotation for
Airport Transfer during the confirmation of your bookings. |
| Q. |
Which
is cheaper, your Airport Transfer or the Public Transport
? |
| A. |
The public
transport is obviously cheaper. |
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| Hotel
Facilities |
| |
| Q. |
What
are the facilities offered at your hotel ? |
| A. |
The complete
description of the hotel/resort is available within this
website. If you are unable to locate, please e-mail to us
at maxcarry@tm.net.my
|
| Q. |
What
are the facilities available in the rooms? |
| A. |
The complete
description of the hotel/resort is available within this
website. If you are unable to locate, please e-mail to us
at maxcarry@tm.net.my
|
| Q. |
Do
we need adaptors or transformers for our electrical devices? |
| A. |
If you are
from Asians countries, adaptors or transformer are not needed
but advisable to carry with you as some electrical voltage
may differ. In Malaysia, the electricity runs on 240 volts
with 50-cycle system. |
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| Malaysian
Law |
| |
| Q. |
Is
there a speed limit on the Malaysian roads and are seat belts
required? |
| A. |
Speed limits
vary on each road. The normal speed limit on the highway
is 110 km/hr. Speed limit signboards are available for reference.
Please do not exceed the speed limit. Seat belts are required
for the driver and the front seat passengers. |
| Q. |
Do
we need a Malaysian Driving Permit to drive in Malaysia. |
| A. |
If you carry
a valid International Driving License, you may not require
a Malaysian driving license. However, please check with
the Malaysian Road and Transport Department for further
clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will
we be driving on the same side of the road as in U.S.A ? |
| A. |
No. In Malaysia
we drive on the left side of the road. |
| Q. |
How
much can I take currency back to the US tax-free? |
| A. |
Under the
Travelers Declaration regulation, permitted currency limits
are as follows : A resident and a non-resident is permitted
to carry into and out of Malaysia, RM notes not exceeding
RM1,000 per person. There is no limit on the amount of foreign
currency notes or traveler’s cheques carried into Malaysia
by resident and a non-resident. A resident is permitted
to carry out of Malaysia, foreign currency notes including
traveller's cheques, not exceeding RM10,000 equivalent per
person. A non-resident is permitted to carry out of Malaysia,
foreign currency notes including traveller's cheques, not
exceeding the amount brought in. |
| Q. |
What
is the legal drinking age? |
| A. |
18 years
old. |
| Q. |
Are
there any restriction of drinking alcohol in Malaysia. |
| A. |
Throughout
Malaysia consumption alcohol is allowed except muslims are
not allowed to drink in public in the state of Kelantan
and Terengganu. Most of the hotels/resorts in Kelantan and
Terengganu do not serve alcohol. Please check with the front
counter for more info on this matter. |
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| Travel Document |
| |
| Q. |
Do
I need a Visa? |
| A. |
Depending
upon which country you are from. Please check with our local
representative, embassy, consulate located in your respective
country. The following webpage may be able to provide to
you some information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
| |
| Miscellaneous |
| |
| Q. |
Does anyone
in Kuala Lumpur speak English or any other language? |
| A. |
English
is the common language used here.Our national language is
Bahasa Malaysia. Malaysians commonly speak Bahasa Malaysia,
English, Mandarin, Tamil, Cantonese, and Punjabi. |
| Q. |
Do
we need to change money before or upon arrival? |
| A. |
For your
convenience, it always advisable to change to local currencies
as all transaction in Malaysia will be in Ringgit Malaysia
(RM). However, there are moneychangers and banks nearby
to do these transactions. |
| Q. |
Where
can I exchange currency? |
| A. |
At the moneychanger
or banks. |
| Q. |
Are
clothing and shoe sizes the same in Malaysia as in the US? |
| A. |
No. |
| Q. |
Are all
museums closed on Sundays and Mondays? |
| A. |
No. |
| Q. |
Do women
have to wear hair coverings in Malaysia? |
| A. |
No. Only
in places of worships. |
| Q. |
What
is the standard tipping practice in Malaysia? |
| A. |
There is
no tipping practice in Malaysia. Tipping is at your own discretion. |
| Q. |
What's
the weather like there in Malaysia ? |
| A. |
Malaysia
has an equatorial climate with uniform temperatures throughout
the year. If you are coming to the East Coast of Malaysia,
especially to Kelantan and Terengganu, most of the hotel
and resort along the east coast here are closed from November
to January due to the monsoon season. Please check with
us on this information. |
| Q. |
Where
can I get information about traveling around Malaysia ? |
| A. |
Please refer
to the following website for more details on traveling around
Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where
can I find details on Museums in Malaysia ? |
| A. |
|
| Q. |
Where
can I find literatures on some of the outstanding buildings
and infrastructures in Malaysia ? |
| A. |
Please refer
to the following website for outstanding buildings and infrastructures
of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where
can I find details on Fine Dinning, Bistros, Cafes , Delis,
Restaurant, and Hawkers Centres in Malaysia ? |
A. |
|
| Q. |
Where
can I find details on getting to Malaysia, getting around
Malaysia and getting around Kuala Lumpur ? |
| A. |
|
| Q. |
We
wish to know more about public transport to your hotel, where
do we find the said information ? |
| A. |
|
| Q. |
Where
can I find the location map of all the major island resorts
in Malaysia? |
| A. |
Please refer
to the following website for details on location map of all
the major island resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where
can I find the list of Calendar of events in Malaysia ? |
| A. |
Please refer
to the following website for the complete list of Malaysia’s
Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where
can I find details of shopping complexes in Kuala Lumpur and
in Malaysia ? |
| A. |
Please refer
to the following website for details of shopping complexes
in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q. |
Where
can I find details of shopping complexes on Langkawi Island
? |
| A. |
Please refer
to the following website for list of shopping complexes on
Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where
can I find details of Embassies and High Commissions of Foreign
Countries in Malaysia ? |
| A. |
|
| Q. |
Where
can we obtain Useful telephone numbers in Malaysia such
as Emergencies, Police, Hospitals, Medical Centres, Taxi,
Cabs, Busses, Car Rentals, Coaches, immigration and all
the necessary numbers while in Malaysia. |
| A. |
Please refer
to the following website for all these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where
can we find the list of good hotels and resorts in Malaysia
? |
| A. |
Please refer
to the following website for the list of good hotels and resorts
found in Malaysia.
Website : http://www.malaysiahotels.cc/ |
| Q. |
How
can we get intouch with you ? |
| A. |
To get in
touch with us you may e-mail us at maxcarry@tm.net.my.
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